Refund policy
Returns & Exchanges
Returns & Exchanges Policy
At Wyatt Wylde, customer satisfaction is our priority. We’re happy to offer refunds on full-priced items provided they meet the following conditions:
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Return your item within 14 days of receiving your order.
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A return shipping label will be provided via our returns portal.
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Free exchanges.
PLEASE NOTE
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Returns incur a $10 AUD / $9 USD / £6 GBP return shipping fee, which will be deducted from your refund.
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Items must be unworn, unwashed, unsoiled, undamaged, and returned with all original tags and packaging attached.
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Returns that do not meet these conditions, including items with makeup stains, may be rejected and returned to the customer.
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Items discounted by 50% or more are final sale and cannot be returned.
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To discourage excessive returns, orders of 3 or more items that are returned in full (with no items kept) will incur an additional $30/£30 restocking fee.
Local returns and exchanges are available via our return hubs in Sydney, Houston, and Dorset.
How to Return or Exchange an Item?
Our online returns portal makes the process quick and easy. Have your order number and email address ready, then follow these steps:
- 1 Click the Start a Return / Exchange button above.
- 2 Follow the prompts to request a refund or exchange.
- 3 Print the prepaid return label at home or at your local postal outlet.
- 4 Attach the label to the outside of your parcel and drop it off for shipping.
Please Note: We do not accept liability for lost returns. Please retain your tracking details for reference.
Refunds
If your return qualifies for a refund, you will be refunded the amount paid for the item(s) once your return has been received and processed. The refund will be credited to your original payment method.
- Once the return is processed you’ll receive a confirmation email
- Please allow up to 5 business days for processing
- Your refund will be credited back through your original payment method.
Restocking Fee for Orders of 3+ Items
Orders of three or more items returned in full (with no items kept) will incur a $30/£30
This helps cover the cost of international shipping, duties, garment handling, steaming, reprocessing, and transaction fees.
No restocking fee applies if at least one item is kept. Exchanges remain free and are not subject to this fee.
Environmental considerations
Shipping and returns have a measurable environmental impact. We kindly ask customers to shop thoughtfully and avoid placing large multi-size orders for try-on purposes.
Our aim is to reduce unnecessary transport emissions and minimise waste.
Cancellations
If you have changed your mind and would like to cancel an order, please contact our customer service team as soon as possible:
📞 +61 434 228 479
Please note that orders that have already been dispatched cannot be cancelled.
If you have any inquiries regarding your return, please reach out: